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FAQ
Ordering
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.
Are my personal and payment information secure?
Yes, we take the security of your personal and payment information seriously. Shopify uses secure encryption technology to protect your data during transmission.
What payment methods do you accept?
We accept various payment methods, including credit cards, debit cards, PayPal, and other secure online payment options.
Are the colors of the products accurate in the pictures?
We strive to display the colors as accurately as possible, but slight variations may occur due to monitor settings.
Can I cancel or modify my order?
Please contact our customer support as soon as possible if you need to cancel or modify your order.
Can I cancel my order?
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been Shipped. If an order has already been dispatched, please refer to our refund policy.
Shipping
How long does shipping take?
With our FBA shipping courier, domestic orders usually arrive within 2-7 business days. International shipping times may vary.
How can I track my order?
You will receive a tracking number and link via email once your order has been shipped. You can use this to track your package's progress.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
What if I receive a defective or damaged item?
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Refund
How do I initiate a refund?
To initiate a refund, please contact our customer support team with your order details and reason for the refund request. We will guide you through the process.
How long do refunds take to process?
Once we receive and inspect the returned item, refunds are typically processed within 3-5 business days. However, the actual refund arrival time may vary depending on your bank or payment provider.
Can I exchange an item instead of getting a refund?
Yes, we offer exchanges for eligible items. Please contact our customer support to initiate an exchange and check the availability of the desired item.
Others
Do you offer wholesale pricing
Yes, we offer wholesale pricing for bulk orders. Please reach out to our wholesale team at sophia@angashion.com for more information.
